Philosophy Of Care

A resident in the
                        Manor House gardenThe Manor House Nursing Home aims to provide its Residents with a secure, relaxed and homely environment in which their care, well-being and comfort are of prime importance.

Our nursing staff will strive to preserve and maintain the dignity, individuality, and privacy of all Residents within a warm and caring atmosphere, and in doing so will be sensitive to the Residents’ ever changing needs.

Such needs may be medical or therapeutic (for physical and mental welfare), cultural, psychological, spiritual, emotional and social, and Residents are encouraged to participate in the development of their Individualised Care Plans in which the involvement of family and friends maybe appropriate and is greatly valued.

All nursing staff and care assistants within the home are appropriately qualified and/or trained to deliver the highest standards of care.

The Directors are passionate about staff development and a comprehensive staff-training programme is in place to inspire and empower staff to provide the highest standards of appropriate and individualised care.

The Manor House is the focal point of village life in Longhope and both Mikki and Jon (Proprietors) are committed to bringing village life into the Home and empowering Residents to maintain contact with friends and continue to pursue outside interests whenever practicable.

Eating and Drinking To Maintain Optimum Health

Menus are varied and nutritious. Also favorite dishes and special diets can be catered for. Residents are encouraged to eat in the dining room but may eat in their own room if this is preferred. Visitors may dine with Residents at meal times by prior arrangement. Tea, filtered coffee and homemade cakes are always offered to visiting relatives and friends with our compliments.

The Home’s cook regularly seeks informal feedback from Residents on the choice and quality of meals. We also invite meal choices and menu ideas from Residents and relatives through our bi-monthly open forum meetings and satisfaction surveys.

Typically, the following catering times are followed:

07.45 – 10.30 am

Buffet Breakfast’ - replenished throughout the morning to allow residents to rise at their leisure.
A host/hostess service is provided to meet our Residents’ needs.

11.00 – 11.30 am

Morning drinks and biscuits.

12.30 pm

Lunch

3.00 pm

Afternoon tea, cakes and fruit

5.00 pm

Supper

7.00 – 8.30 pm

Snacks and hot milky drinks

Hot drinks and cold drinks, along with fruit and a wide range of snacks are always available 24 hours a day around the Home and on request.

 Support With Personal Care

 

Skilled management of frailty
We consider frailty to be the combination of increasing physical, psychological and emotional needs, as one grows older. Whilst there is no known cure for frailty, much can be done to alleviate symptoms and help individuals achieve an optimum quality of life.
 
Respite care - short-term care
Perhaps for a week or two, so that carers can have a break or if a carer is unavailable for a while.

Convalescent or post-operative care
Short term care for people recovering from illness or an operation.

 

Supportive palliative and terminal care
Active, compassionate care of the chronically and terminally ill, directed towards improving the quality of life. Palliative care at the Home particularly focuses on the control of pain and symptoms. Our person-centred approach includes the individual, the family, carers and friends, and extends to supporting everyone affected with their bereavement and grief journey.

Financial Agreements & Fees

We are committed to providing a high standard of nursing, personal care and ‘hotel style’ services.

We believe care home fee levels should be clearly stated and easily understood, so that prospective Residents and relatives/advocates understand the true cost of providing a quality care service. Our fee levels, with a breakdown of costs, are provided on request. Furthermore, we work closely with Age Concern to ensure information, advocacy and trusted guidance is freely available.

In addition to our policy of ‘transparency’ and ‘honesty’ regarding fee levels, we will of course provide as much guidance and ‘sign-posting’ to organisations that provide information and support regarding entitlement to benefits etc.

What does the fee we charge actually cover?

  • Individual support from fully trained nursing and care staff 24-hours a day

  • Nutritious home cooked food - using local and seasonal fresh ingredients when practicable. Provision of meals to meet individual dietary requirements

  • Laundry service

  • Call system and full central heating

  • A comprehensive quality activities programme is available every week to meet the needs and abilities of all Residents- providing opportunities for independent and supported pursuit of activities such as arts and craft, music, seated physical activity, reminiscence and local history.